Welcome to 15 No. Chawalwala! As a proud grocery brand from Khari Baoli since 1938, we’re committed to delivering fresh, quality products across India. Here’s our clear, fair, and customer-friendly return & exchange policy:
When Can You Request a Return or Exchange?
We accept return/exchange requests in the following cases:
Wrong product delivered
Damaged or tampered packaging at the time of delivery
Expired product received
Note: Due to the nature of grocery and food products, we do not accept returns for:
Change of mind
Taste preferences
Delays caused by courier partners
Return/Exchange Process
Raise your request within 48 hours of delivery through WhatsApp (+91 8700647144) or email (info@15chawalwala.com)
Share clear photos & packet opening videos of the product, outer packaging, and invoice.
Product must be unused and unopened in its original packaging.
Refund & Compensation
No direct cash refunds.
Genuine cases will be compensated with store credit or replacement with your next order (as per product and situation).
Goodwill Compensation
In case of low-value orders or minor issues:
A suitable discount, freebie, or store credit will be provided to maintain your shopping experience.
