Shipping Policy

Order Processing & Delivery Timelines

At 15 No. Chawalwala, we strive to deliver your orders promptly and safely across India.  We dispatch orders through reputed courier partners like Bluedart, Delhivery, DHL, FedEx Logistics, or other trusted services. You will receive a tracking number once your order is shipped.

  • Delhi/NCR: 2–3 business days

  • Metro Cities: 3–5 business days

  • Rest of India: 5–7 business days

Note:- Delivery timelines are counted from the date of order confirmation.

Shipping Charges

  • Minimum Cart value:  ₹999/- (Free Shipping within Delhi)

  • Standard Shipping Fee: ₹299 (For Rest of the places)

Packaging & Transit Responsibility

All orders are carefully packed under strict supervision. However, our liability ends once the parcel is handed over to the courier. We are not responsible for any loss, theft, or breakage in transit, though we will assist you with tracking and resolution through the courier, wherever possible.

Any additional local charges like Octroi, entry tax, or delivery surcharges are to be borne by the recipient at the time of delivery.

Pricing & Product Availability

Prices, specifications, and availability of products listed on the website are subject to change without prior notice.
In case of festive delays, public holidays, strikes, or unforeseen events, delivery timelines may be extended.

If you order something that’s out of stock or available on pre-order, don’t worry — we’ll personally update you with the dispatch date once your order is confirmed! 

Delivery Issues & Undelivered Orders

If the recipient is unavailable during delivery, the courier will make a second attempt. If still undelivered, the order may be returned to us. In such cases, the refund will be processed after deducting shipping and handling charges.

For multi-product orders, items may be shipped separately based on availability. No extra charge will be applied.

Payment & Order Modifications

Currently, we do not offer Cash on Delivery (COD). All payments must be made in advance while placing the order.
Any changes in shipping address, contact details, or order items must be informed before dispatch via Whatsapp (+91 8700647144) or emailing us at info@15chawalwala.com.
Once shipped, no modifications can be made.

Payment Options:

  • For Online Orders (via Website):

    • We currently do not accept Cash on Delivery (COD) for online orders placed through our website. All online payments must be made digitally at the time of placing the order.

  • For In-Store Orders (within Delhi NCR):

    • Cash on Delivery (COD) is available for orders placed directly at our stores or via phone within Delhi NCR.

Legal Disclaimer

Under no circumstances will 15 No. Chawalwala be liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use the products purchased.
All orders are dispatched along with a valid GST invoice, wherever applicable.

We are committed to delivering an excellent shopping experience, and your satisfaction is our priority.